| Plug-in and Support Package | Annual Support: An unlimited support package for any incident occurring within one year of purchase. Support services include:
- Downloads of bug fixes and service release dates
- Web and telephone access to technical support engineers for a predetermined list of members from your support team
- Access from Monday through Friday, 7 a.m. - 6 p.m. (Mountain Standard Time), except on holidays
Active Directory Integration: Utilize your existing Active Directory accounts to authenticate your users. The Active Directory Plugin uses common default values to make configuring this functionality as easy as possible. Additionally, you can lookup users’ profile data such as phone numbers or professional title stored in Active Directory.
Message Archiving and Reporting: Archive and report on all messages that pass through JabberNow. In addition to the Message Archiving Lite feature, which comes standard on all JabberNow appliances, this plugin adds reporting functionality and administrator search capabilities including keyword, Jabber ID, and date range searches. Administrators can also export this data to import into other relational database compliance solutions.
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